Your Privacy,
Our Promise

This Privacy Policy applies to Aesthetic Silai ("we," "us," "our"), the operator of aestheticsilai.com. It governs all personal data collected through our website, online shop, consultation forms, and any direct communication with our team.

We are committed to protecting your privacy and handling your data with transparency and integrity. This policy has been written in plain language so that it is easy to understand — not buried in legalese.

We collect only the information necessary to provide our services. Here is a transparent breakdown of what we collect and why:

• 📛 NameTo personalise communication and commissions
• 📧 Email AddressOrder confirmations, consultation follow-ups
• 📱 Phone NumberInstallation scheduling, urgent order updates
• 📍 Delivery AddressShipping and installation coordination
• 💳 Payment InfoProcessed by gateway — we never store card details
• 🖼️ Reference ImagesClient-provided photos for custom commissions
• 🌐 Usage DataPages visited, time on site, browser type (anonymised)
• 🍪 CookiesSession management, preferences, analytics

Your data is used exclusively for legitimate business purposes related to providing our services. We use your personal information to:

• Process and fulfil orders placed through our shop
• Communicate about your custom commission — updates, approvals, and delivery
• Schedule free consultations and installation appointments
• Send transactional emails (order confirmation, dispatch notification, invoice)
• Respond to enquiries and support requests
• Improve our website experience through anonymised analytics
• Send occasional promotional emails — only with your explicit consent, with easy opt-out
• Comply with legal obligations under Indian law

Cookies are small text files stored on your device that help us improve your browsing experience. We use the following types:

• 🔧 EssentialRequired for the site to function — cart, session login
• 📊 AnalyticsGoogle Analytics (anonymised) — understanding traffic patterns
• ⚙️ FunctionalRemember your preferences and settings
• 📢 MarketingOnly with consent — used for retargeting ads

You can control cookie preferences through your browser settings or via our cookie consent banner. Refusing non-essential cookies will not affect your ability to use our website.

We do not sell, rent, or trade your personal information to any third party. We share data only where strictly necessary with trusted service providers who are bound by confidentiality agreements:

• Payment gateways (Razorpay / PayU) — for secure transaction processing only
• Shipping partners — name, address, and phone number for delivery coordination
• Google Analytics — anonymised, aggregated usage data only
• Email service providers — for transactional communications only
• Government or legal authorities — only if required by applicable Indian law

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption on all data transmitted between your browser and our server
• Secure, access-controlled hosting infrastructure with regular security audits
• Payment data handled exclusively by PCI-DSS compliant payment gateways — we never handle raw card data
• Restricted internal access to personal data — only authorised team members who need it
• Regular backups and disaster recovery procedures

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law:

• 🛒 Order Data7 years (for tax and legal compliance)
• 💬 Enquiries2 years after last contact
• 📊 Analytics26 months (Google Analytics default)
• 📧 Marketing ListUntil you unsubscribe
• 🖼️ Commission RefsDuration of commission + 6 months

After the applicable retention period, your data will be securely deleted or anonymised.

You have meaningful control over your personal data. The following rights are available to you — contact us at any time to exercise them:

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information to us, please contact us immediately and we will delete the data promptly.

Parents or guardians who believe we may have collected data about a minor should contact us at hello@aestheticsilai.com.

Our website may contain links to third-party websites — for example, social media platforms or partner pages. Once you leave aestheticsilai.com, this Privacy Policy no longer applies.

We are not responsible for the privacy practices or content of external sites. We encourage you to read the privacy policies of any third-party website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. All changes will be posted on this page with a revised effective date.

For significant changes that materially affect your rights, we will notify registered users via email at least 14 days before the changes take effect. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

For any privacy-related concerns, data rights requests, or questions about this policy, please reach out to our dedicated privacy contact:

• 📧 Privacy email: hello@aestheticsilai.com
• 🌐 Contact form: aestheticsilai.com/contact-us
• 📍 Address: Coimbatore, Tamil Nadu, India
• ⏱️ Response time: Within 5 business days for privacy requests